Operated by 972 Technology Group, Inc.
Effective Date: 22 September 2026
Version: v3
PLEASE READ THESE TERMS CAREFULLY.
These Terms include provisions that affect your legal rights, including:
- Section 3, describing what Pruva is and, importantly, what it is not;
- Section 7, explaining what verification does and does not determine;
- Section 8, stating that verification outcomes are final within Pruva's process;
- Section 19, limiting our liability;
- Section 22, requiring most disputes to be resolved by individual arbitration in Hillsborough County, Florida, and containing a class action waiver. Section 22.8 explains how to opt out of arbitration within 30 days.
1. ACCEPTANCE
1.1 These Terms of Service (the "Terms") form a binding contract between you ("you" or "User") and 972 Technology Group, Inc., a Florida corporation ("Pruva," "we," "us," or "our"), governing your access to and use of the Pruva mobile applications, getpruva.com, and related services (together, the "Service").
1.2 You accept these Terms by tapping or clicking a button indicating acceptance, by creating an account, or by using the Service. If you do not agree, do not use the Service.
1.3 We maintain a record of each User's acceptance, including the version of these Terms accepted and the date of acceptance.
2. ELIGIBILITY
2.1 Age. You must be at least 18 years old to use the Service. By accepting these Terms you represent that you are 18 or older.
2.2 Location. The Service is offered only in the United States.
2.3 California residents. The Service is not offered to residents of the State of California. By accepting these Terms you represent and warrant that:
(a) you are not a resident of California;
(b) you are not accessing the Service from California; and
(c) you will notify us and cease using the Service if either changes.
2.4 Circumvention prohibited. Using a virtual private network, proxy, false address, or any other means to disguise your location or residency in order to access the Service is a prohibited use under Section 10.
2.5 Consequences of breach. If you breach Section 2.3 or 2.4, we may immediately suspend or terminate your account and cancel any pending Transaction. You will indemnify Pruva for any claim, loss, or expense arising from your misrepresentation of your age, residency, or location. To the maximum extent permitted by law, Pruva has no liability arising from your breach of these representations.
2.6 Sellers. Sellers must be individuals, not business entities, must be located in the United States, and must complete onboarding with our payment processor before receiving payment.
3. WHAT PRUVA IS, AND WHAT IT IS NOT
3.1 Pruva is verification technology. Pruva provides software that evaluates specified signals about a live-event ticket transaction between two people who have found each other independently, and returns a result.
3.2 Pruva is not a party to your Transaction. The agreement to buy and sell a Ticket is between the Buyer and the Seller. Pruva is not a buyer, seller, broker, agent, consignee, or fiduciary of either party.
3.3 Pruva is not a marketplace. Pruva does not list Tickets, advertise Tickets, match Buyers with Sellers, set prices, or facilitate the discovery of Tickets. Users arrive with a Transaction already agreed.
3.4 Pruva does not handle Transaction funds. Payment card authorization, capture, settlement, and payout are performed by our payment processor. The ticket price is authorized and captured on the Seller's own account with the payment processor and settles to that account. Pruva receives the Verification Fee only.
3.5 Pruva is not a bank, money transmitter, payment processor, custodian or holder of Transaction funds, ticket issuer, event organizer, or insurer.
3.6 Pruva does not guarantee any Transaction. Pruva offers no guarantee, protection program, refund program, or replacement program of any kind.
4. DEFINITIONS
"Buyer" means a User who pays or agrees to pay for a Ticket in a Transaction.
"Seller" means a User who offers a Ticket and receives payment in a Transaction.
"Counterparty" means the other User in your Transaction.
"Ticket" means a live-event ticket that is the subject of a Transaction.
"Transaction" means a peer-to-peer dealing between a Buyer and a Seller that the parties route through the Service.
"Deal Link" means the link by which a Transaction is presented in the Service.
"Verification" means the automated process described in Section 6.
"Verification Fee" means the fee described in Section 9. It is the only fee Pruva charges.
"Payment Processor" means the third-party payment provider through which card authorization, capture, and settlement occur.
5. HOW THE SERVICE WORKS
5.1 Deal Link. Either party creates a Deal Link describing the Transaction, including the event, venue, date, and price.
5.2 Authorization. Before Verification begins, the Buyer authorizes payment. Two separate authorizations are placed on the Buyer's payment card:
(a) one for the ticket price, on the Seller's account with the Payment Processor; and
(b) one for the Verification Fee, on Pruva's account with the Payment Processor.
Neither authorization is captured at this stage. No funds are transferred at this stage.
5.3 Total shown before payment. Before the Buyer authorizes payment, the Service displays the total amount that will be authorized, including the ticket price, the Verification Fee, and any card processing costs included in the amounts charged.
5.4 Evidence. The Seller submits evidence of the Ticket. If the Seller submits no evidence within 24 hours of authorization, Verification runs on whatever evidence exists, which may be none, and will not pass.
5.5 Outcomes. Verification produces one of two outcomes:
(a) Verified. Both authorizations are captured. The Seller receives the full ticket price in the Seller's own account with the Payment Processor. Pruva receives the Verification Fee.
(b) Not verified. Both authorizations are canceled. The Buyer is not charged for the ticket or for the Verification Fee. Pruva receives nothing.
5.6 Pending amounts. A canceled authorization may appear as a pending amount on the Buyer's card statement until the Buyer's card issuer releases it. The timing of that release is controlled by the issuer, not by Pruva.
5.7 Expiry. If Verification has not completed, authorizations may be canceled automatically before the authorization period expires. The Transaction then ends without payment.
5.8 Buyer cancellation. The Buyer may release both authorizations at any time before capture.
5.9 Payment card only. The Service accepts payment cards only, in United States dollars.
6. VERIFICATION
6.1 What Verification is. Verification is an automated assessment of specified signals available to Pruva at the time it runs. It produces a result.
6.2 Automated only. Verification is performed entirely by automated systems. No human reviews a Verification, and no human review is available.
6.3 What Verification evaluates. Verification evaluates whether the event described in the Transaction can be located in third-party event data sources, and evaluates the ticket evidence submitted by the Seller using automated document analysis.
6.4 Pruva does not publish its methods. Pruva does not publish what it gathers, how a result is scored, or how any of it is verified. The signals evaluated change over time.
6.5 No obligation to run. Pruva may decline to run Verification, or may stop a Verification, at its discretion.
7. WHAT VERIFICATION DOES NOT DETERMINE
7.1 Verification is not a determination of authenticity. A result of "verified" means the signals Verification evaluated did not indicate a problem. It is not a determination that a Ticket is authentic, valid, transferable, unused, or that it will admit anyone to any event.
7.2 Specifically, Verification does not determine:
(a) that a barcode or ticket code is valid, unused, or will scan at a venue;
(b) that the Ticket has not already been sold, transferred, or duplicated;
(c) that the Seller owns the Ticket or has the right to transfer it;
(d) that the seat, section, row, quantity, or price match what was represented;
(e) that the Ticket is genuine rather than a convincing forgery; or
(f) that the Seller will deliver the Ticket.
7.3 Assumption of risk. You acknowledge that a Transaction with a person you do not know carries risk, that Verification reduces but does not eliminate that risk, and that you accept that risk. Pruva is not responsible for a Counterparty's conduct.
7.4 No warranty of outcome. THE SERVICE IS A PROCESS, NOT A PROMISE OF A RESULT. Results may differ between Transactions and over time.
8. VERIFICATION OUTCOMES ARE FINAL WITHIN PRUVA'S PROCESS
8.1 Finality. A Verification outcome is final within Pruva's process. There is no appeal, no reconsideration, no human review, and no re-run of a completed Verification.
8.2 A "not verified" outcome is not an accusation. It is not a determination that a Ticket is fraudulent or that any User has acted wrongly. It means Verification did not produce a passing result.
8.3 A "not verified" outcome is not a breach. Pruva performing Verification and returning a non-passing result is the Service operating as described, and is not a breach of these Terms, negligence, or any other actionable claim.
8.4 What this section does not limit. Nothing in this Section limits:
(a) your right to dispute a card transaction with your card issuer;
(b) any right you have under applicable consumer protection law, including the Florida Deceptive and Unfair Trade Practices Act;
(c) your rights against your Counterparty; or
(d) the authority of any regulator.
8.5 A new Transaction. Nothing prevents the parties from creating a new Deal Link and running a new Verification.
9. THE VERIFICATION FEE
9.1 Amount. The Verification Fee is calculated as a percentage of the ticket price plus a fixed amount, subject to a minimum and a maximum. The exact amount applicable to your Transaction is displayed before you authorize payment.
9.2 Who pays. The Buyer pays the Verification Fee in full. The Seller pays no Verification Fee and receives the full ticket price.
9.3 Card processing costs. The amounts authorized on the Buyer's card include card processing costs. The total authorized is displayed before the Buyer authorizes payment.
9.4 When it is charged. The Verification Fee is captured only when a Transaction is verified. If Verification does not pass, if the Transaction expires, or if the Buyer cancels before capture, the Verification Fee authorization is canceled and the Buyer is charged nothing.
9.5 After capture. Once captured following a verified outcome, the Verification Fee is earned and is not refundable, because the Verification was performed. This includes circumstances arising after Verification, such as an event being canceled, postponed, or rescheduled, or a Counterparty failing to perform.
9.6 Only fee. The Verification Fee is the only fee Pruva charges for the Service.
10. PROHIBITED USES
You may not:
(a) use the Service if you are under 18, a California resident, or outside the United States;
(b) use a virtual private network, proxy, false address, or any other means to disguise your location or residency;
(c) submit false, altered, or fabricated evidence, or evidence relating to a Ticket you do not hold;
(d) offer a Ticket you do not own or have no right to transfer, or that you have sold, listed, or transferred elsewhere;
(e) use the Service to complete a Transaction you know or suspect to be fraudulent;
(f) attempt to influence, reverse engineer, probe, or circumvent Verification, including by testing it with fabricated evidence;
(g) use automated means to access the Service, or access it other than through the interfaces we provide;
(h) use the Service for any unlawful purpose, or in violation of any sanctions or export control law;
(i) impersonate another person or create an account on another's behalf without authority; or
(j) resell, sublicense, or commercially exploit the Service.
11. SELLER REPRESENTATIONS AND SELLER RESPONSIBILITY
11.1 Seller representations. Each time you offer a Ticket through the Service, you represent and warrant that:
(a) you own the Ticket and have the unrestricted right to transfer it;
(b) the Ticket is valid, has not been used, and has not been sold, listed, transferred, or promised to anyone else;
(c) the Ticket matches the description in the Deal Link, including event, venue, date, seat or section, quantity, and price;
(d) transfer of the Ticket does not violate the terms of the ticket issuer, event organizer, or venue; and
(e) the evidence you submit is true, unaltered, and relates to the Ticket offered.
11.2 Delivery. The Seller is solely responsible for delivering the Ticket to the Buyer. Pruva does not deliver Tickets, does not hold Tickets, and does not confirm delivery.
11.3 Seller indemnity. The Seller will indemnify and hold harmless Pruva against any claim, loss, liability, cost, or expense, including reasonable attorneys' fees, arising from a breach of Section 11.1 or a failure to deliver.
11.4 Recovery of costs. If a Seller breaches Section 11.1 or fails to deliver, Pruva may, at its sole discretion, recover from that Seller any costs, fees, losses, and expenses Pruva incurs as a result, including card network fees, dispute fees, investigation costs, and reasonable attorneys' fees. Pruva has no obligation to exercise this right, and a decision not to exercise it on any occasion does not waive it on any other occasion.
12. BUYER RESPONSIBILITIES
12.1 You are responsible for reviewing the Deal Link before authorizing payment, including the event, date, venue, seat or section, price, and the total amount to be authorized.
12.2 You are responsible for the security of your payment card and your account credentials.
12.3 A verified outcome does not relieve you of the responsibility to satisfy yourself about your Counterparty and the Transaction.
13. EVENTS, CANCELLATIONS, AND VENUE ADMISSION
13.1 Pruva is not an event organizer, ticket issuer, venue operator, or ticket seller, and has no control over any event.
13.2 If an event is canceled, postponed, rescheduled, relocated, or altered, that is a matter between the Buyer, the Seller, the ticket issuer, and the event organizer. Pruva has no obligation to refund, replace, or compensate, and the Verification Fee remains earned as described in Section 9.5.
13.3 If a Buyer is denied admission to an event for any reason, that is a matter between the Buyer, the Seller, and the venue.
14. PAYMENTS, CHARGEBACKS, AND DISPUTES
14.1 Payment Processor. All card authorization, capture, settlement, and payout are performed by the Payment Processor under its own agreements with you. Your use of those services is governed by those agreements.
14.2 Chargebacks on the ticket price. A dispute concerning the ticket price is a dispute with the Seller, whose account with the Payment Processor is the merchant of record for that charge.
14.3 Chargebacks on the Verification Fee. A dispute concerning the Verification Fee is a dispute with Pruva. You agree to contact us before initiating a dispute so that we can attempt to resolve it.
14.4 Cooperation and evidence. You agree to cooperate reasonably in any dispute investigation. You agree that Pruva's Transaction and Verification records may be submitted as evidence.
14.5 Recovery. If a dispute is resolved in Pruva's favor, or if a dispute arises from your breach of these Terms, Pruva may recover related fees, costs, and losses from you, subject to Section 11.4.
15. TAXES
Each User is responsible for determining and paying any taxes arising from a Transaction. The Payment Processor, not Pruva, issues any tax forms to Sellers in connection with amounts settled to a Seller's account. Pruva does not provide tax advice.
16. ACCOUNTS, SUSPENSION, AND TERMINATION
16.1 You are responsible for activity on your account.
16.2 Pruva may suspend or terminate your access at any time, with or without notice and without an obligation to provide reasons, including where we believe you have breached these Terms, submitted false information, or created risk for Pruva, another User, or the Payment Processor.
16.3 You may stop using the Service at any time. Termination does not affect a Transaction already in progress or amounts already earned.
16.4 The provisions that by their nature should survive termination do survive, including Sections 3, 7, 8, 9.5, 11, 13, 14, 17, 18, 19, 20, 21, 22, and 23.
17. INTELLECTUAL PROPERTY
17.1 Pruva and its licensors own all right, title, and interest in the Service, including the software, the verification pipeline, models, prompts, designs, text, graphics, and the Pruva name and marks.
17.2 You receive a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose.
17.3 Your content. You retain ownership of the evidence and other content you submit. You grant Pruva a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and analyze that content for the purpose of providing the Service, including transmitting it to the service providers described in the Privacy Policy, and to retain it for the periods described there.
17.4 You represent that you have the right to grant that license for everything you submit.
18. DISCLAIMER OF WARRANTIES
18.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
18.2 WITHOUT LIMITING THE FOREGOING, PRUVA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT ANY VERIFICATION WILL BE ACCURATE OR COMPLETE, OR THAT ANY TRANSACTION WILL BE COMPLETED.
18.3 PRUVA MAKES NO WARRANTY REGARDING ANY TICKET, ANY COUNTERPARTY, ANY EVENT, OR ANY THIRD PARTY.
19. LIMITATION OF LIABILITY
19.1 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRUVA'S TOTAL LIABILITY TO YOU ARISING FROM OR RELATING TO A TRANSACTION WILL NOT EXCEED THE VERIFICATION FEE ACTUALLY PAID BY YOU FOR THAT TRANSACTION. PRUVA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF THE TOTAL VERIFICATION FEES YOU PAID IN THAT PERIOD OR ONE HUNDRED UNITED STATES DOLLARS.
19.2 Excluded damages. PRUVA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST TICKETS, THE COST OF REPLACEMENT TICKETS, TRAVEL OR ACCOMMODATION COSTS, MISSED EVENTS, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.
19.3 Not liable for the ticket price or a Counterparty. PRUVA IS NOT LIABLE FOR THE TICKET PRICE, FOR A COUNTERPARTY'S PERFORMANCE OR CONDUCT, OR FOR ANY THIRD PARTY INCLUDING THE PAYMENT PROCESSOR, CARD NETWORKS, ISSUERS, TICKET ISSUERS, EVENT ORGANIZERS, OR VENUES.
19.4 Carve-outs. Nothing in this Section limits liability for fraud or intentional misrepresentation by Pruva, for gross negligence by Pruva, or for any liability that cannot be limited under applicable law, including under applicable consumer protection law.
19.5 These limitations apply regardless of the theory of liability and survive any failure of essential purpose of a limited remedy.
20. INDEMNIFICATION
You will indemnify, defend at Pruva's option, and hold harmless Pruva, its affiliates, and their officers, directors, employees, and agents from any claim, damage, loss, liability, cost, or expense, including reasonable attorneys' fees, arising from or relating to:
(a) your use of the Service;
(b) your breach of these Terms, including the representations in Sections 2.3, 2.4, and 11.1;
(c) your Transaction or your conduct toward a Counterparty;
(d) any Ticket you offer or obtain; or
(e) your violation of any law or third-party right.
21. THIRD-PARTY BENEFICIARIES
The Payment Processor and the service providers described in the Privacy Policy are intended third-party beneficiaries of Sections 18, 19, and 20, and may enforce those Sections directly.
22. DISPUTE RESOLUTION AND ARBITRATION
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
22.1 Informal resolution first. Before starting an arbitration, you and Pruva agree to attempt informal resolution. The party raising the dispute must send a written Notice of Dispute containing: the sender's name, the email address on the account, a description of the dispute, the specific Transaction or Transactions at issue, and the relief sought. A Notice of Dispute to Pruva goes to the address in Section 23.9. Neither party may begin arbitration until 60 days after the Notice of Dispute is sent.
22.2 Individual arbitration. Except as stated in this Section, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Hillsborough County, Florida, rather than in court. The arbitrator decides all issues except that a court decides the enforceability of Section 22.5.
22.3 Small claims carve-out. Either party may bring an individual claim in small claims court in Hillsborough County, Florida, if it qualifies.
22.4 Jury trial waiver. YOU AND PRUVA EACH WAIVE THE RIGHT TO A TRIAL BY JURY.
22.5 Class action waiver. YOU AND PRUVA EACH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may award relief only to the individual party seeking it.
22.6 Coordinated claims and batching. If 25 or more demands for arbitration raising substantially similar claims are filed against Pruva by or with the assistance of the same law firm or coordinated counsel, the demands will be administered in batches of up to 50, each batch assigned to a single arbitrator, with a single set of filing fees per batch. Batches proceed sequentially. No outcome in any batch binds a claimant who is not in that batch. Each claimant retains the right to be heard individually within their batch, including notice and an opportunity to present their claim.
22.7 Affirmation. Each claimant and their counsel must certify in the demand for arbitration that the claimant has authorized the filing, that the facts stated are accurate to the claimant's knowledge, and that the claimant used the Service in the manner described.
22.8 Opt out. You may opt out of this Section 22 by sending written notice within 30 days of first accepting these Terms, to the address in Section 23.9, including your name, the email address on your account, and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms.
22.9 Carve-outs. This Section does not prevent either party from seeking injunctive relief in court for infringement or misuse of intellectual property, does not limit your right to dispute a charge with your card issuer, and does not prevent you from reporting a matter to, or participating in an investigation by, the Florida Attorney General, the Federal Trade Commission, or any other authority.
22.10 Severability within this Section. If the class action waiver in Section 22.5 is found unenforceable as to a particular claim, that claim proceeds in court and the remainder of this Section continues to apply to all other claims.
23. GENERAL
23.1 Limitations period. To the maximum extent permitted by law, any claim arising from or relating to these Terms or the Service must be brought within one year after the claim arose, or it is permanently barred.
23.2 Changes to these Terms. We may update these Terms. If we make a material change, we will provide reasonable notice and will require acceptance of the updated version where appropriate. Continued use after the effective date of an update constitutes acceptance.
23.3 Changes to the Service. We may modify, suspend, or discontinue any part of the Service at any time.
23.4 Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules, except that the Federal Arbitration Act governs Section 22.
23.5 Severability and reformation. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, severed, and the remaining provisions remain in full force.
23.6 No waiver. A failure or delay in enforcing any provision is not a waiver of that provision or any other, and does not waive the right to enforce it later.
23.7 Force majeure. Pruva is not liable for any delay or failure caused by events beyond its reasonable control, including acts of God, network or system failures, outages, labor disputes, governmental action, or the acts or omissions of any third party including the Payment Processor, card networks, issuers, ticket issuers, event organizers, or venues.
23.8 Assignment. You may not assign these Terms without our written consent. We may assign these Terms, including to an affiliate or in connection with a merger, acquisition, or sale of assets.
23.9 Notices and contact. Notices to Pruva, including a Notice of Dispute under Section 22.1 and an arbitration opt-out under Section 22.8, go to:
972 Technology Group, Inc.
PO Box 342153
Tampa, FL 33694
Email: hello@getpruva.com
We may give notice to you by email to the address on your account, or through the Service.
23.10 Electronic communications and E-SIGN. You consent to receive communications from us electronically, and you agree that electronic records and signatures satisfy any legal requirement that a communication be in writing.
23.11 Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Pruva regarding the Service.
BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THEM, INCLUDING THE LIMITATION OF LIABILITY IN SECTION 19 AND THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN SECTION 22.
Pruva is a product of 972 Technology Group, Inc., Florida, USA.